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Monthly Pay-As-You-Go ("PAYGo")
If you would like to build a use case, we offer the Monthly PAYGo subscription, where you will be charged a base subscription and for every transaction (run report, send email, provide access, refresh system inventory, access online help or document storage via web link) you complete you will be charged and each report size impacts the charge for each transaction.

Examples of how usage works (current pricing may not be reflected in these examples):

Monthly Subscription: $499.99 + Usage

Usage Breakdown:
Report Run/TR:  $1.60
Report Run/MB:  $0.99
* Example:  1, 10 MB Report.
   Math: (1*10MB*.99=9.90) + 1.60 = $11.50

Email Sent/TR:  $0.20
Email Sent/MB:  $0.10
* Example:  10 Email Recipients sent with 1, 10MB Report attached.
   Math: (10 Recipients*.20 = $2.00) + (10MB Report*.10=$1.00) = $3.00

Web Access/TR:  $0.20
Web Access/MB:  $0.10
* Example:  1 Web Access Individual, provided access to view 1, 10MB Report; that person views the report 10 times.
   Math: (.20 * 10 views = $2.00) + (.10 * 10MB = $1.00*10 views = $10.00) = $12.00

History Storage/MB:  $0.10
* Example: Month 1, you archive a total of 10MB of reports.
   Math: 10MB of Storage * .10 = $1.00

   Month 2, you archive another 10MB.
   Math: Month 1 & Month 2 = 20MB or $2.00

DOC Inventory Refresh:  $49.99
* Example: Your system has 1 language activated and you refresh once.
   Math:  1 Language * 1 Refresh * $49.99 = $49.99

DOC CRM Usage/TR:  $0.10
* Example: A CRMOD end-user, clicks on a web link in CRMOD, and views online help once.
   Math:  1 click & .10 = $0.10

Prepay Plans
Prepay plans are available through either a monthly subscription, if paying by credit card, or a annual subscription, for those who wish to issue a check for payment.  These plans include: (1) the base subscription, (2) unlimited document storage and access, (3) unlimited report history storage and access, and (4) four system inventory refreshes each year.  Annual subscribers also have access to the system inventory download feature, and they lock in pricing for a year unlike the monthly plans which are subject to change.

To sign up for a prepay plan, you simply select the report bundle that works for you, and you can upgrade at any time.

Report Bundles
Report Bundles are available in a variety of combinations of report runs and access, to suit your needs.

Report Run/MB Column:  Available with 50, 100, 200, or 400 runs or MB; each number, represents the total number of reports you will run during a given month or the total size of those reports in aggregate.  If you selected a bundle with "50 Report Runs/MB" that means that you will use 50 or fewer report runs each month, or that your aggregate report runs during a given month will not exceed 50MB in size; whichever occurs first triggers the limit.

Example 1:  
1 monthly, 2 weekly, and 2 daily reports run during the business week (20 days) would mean you run an average of 49 reports a month.
OR   Example 2:  
1 50 MB report, run once a month

Access Column:  Access is used to describe any time a report is distributed via email to an individual, or accessed by an individual online, via our solution; any time it`s viewed or emailed. There is no charge to log into our solution.

Example 1:  
You email a single report to 10 people, once a week, translates to 40 reports being "accessed" during the month.
OR   Example 2:  
You provide web access to a single individual, to view a single monthly report; that individual proceeds to log in and view that report 10 times during a single month, translates to 10 views or "accesses."

With the above examples, you would be best suited to a 50 / 200 Bundle, the lowest tier of usage.

Monthly Column:  Monthly charges for each bundle.

Yearly Column: Yearly charges for each bundle.


* A yearly subscription that is cancelled before the subscription has concluded, will be refunded the balance of the unused months left on the subscription.  The months used, will be recalculated using the standard monthly subscription pricing of $499.99/month plus usage, and a cancellation fee of $200 to process the refund will be assessed.
General Multi-Tenant Master Subscription Agreement V.2.7

To continue, you must scroll to the bottom of this screen and accept the terms of this* agreement.

* If you have a special agreement with isolvIT, Inc., which has been signed and approved by all parties, it supersedes this agreement.

This Master Subscription Agreement (the "Agreement”) governs the obligations and rights of the Customer Inc., and isolvIT, Inc., (hereinafter referred to as "the Customer” and "isolvIT" respectively).  By signing an Order Form or by accepting these terms and conditions upon a sign up procedure, or in any other way, you hereby confirm that you are authorized to bind the Customer through such execution.

As the Customer you may not access the Services if you are a direct competitor to isolvIT, except with isolvIT’s prior written consent. In addition, you may not access the Services for purposes of monitoring its availability, performance or functionality, or for any other benchmarking or competitive purposes. 

1 Definitions

1.1 "Content” means all visual, written or audible data, information or material including, without limitation: documents, spreadsheets, text messages, form entries, web pages, and similar material, which are uploaded to, transferred through, publicly posted, processed or entered into the Services by the Customer or the Users.

1.2 "Contract Start Date” means the date stated in the Order form, or if applicable during sign-up, or in any other form.

1.3 "The Customer” means the individual or the legal entity who activates Services provided by isolvIT and assumes payment responsibility for the same vis-à-vis isolvIT.

1.4 "Initial Term” means the initial contract period during which The Customer subscribes to the Services.

1.5 "Order Form(s)” means the initial order form and/or order confirmation and any subsequent order forms and/ or order confirmations evidencing among other things the type of Subscription, Subscription term, Initial Term, ordered Professional Services, applicable fees, etc. Each such Order Form shall form an integral part of this Agreement. In the event of conflict between the terms of an Order Form and the terms of this Agreement, the terms of the Order Form shall prevail.

1.6 "Professional Services” means training, solution advising and any other related consultancy services.

1.7 "Renewal Term(s)” means successive renewal periods during which The Customer subscribes to the Services.

1.8 "Services” means the at all times current version of the web services, associated software, and other services related thereto provided to the Customer by isolvIT in accordance with this Agreement. The Services are offered as a Software as a Service with several subscription types (including but not limited to Monthly Pre-pay, Yearly Pre-pay, and variations thereof), with the characteristics and features as described at www.isolvIT.net. In addition, the Services may include additional services and add-ons, including third party software, as agreed between the Customer and isolvIT on a Subscription or case-by-case basis.

1.9 "Subscription” means the terms governing among other things the type of subscription, subscription term, billing frequency, the number of instances, applicable fees, etc.

1.10 "Trial Service” (a.k.a. "Monthly Pay-As-You-Go” or "PAYGo”) means a Service, which is provided for a flat fee, plus usage charges as described on the isolvIT website; the term of which is no less than one calendar month.

1.11 "Terms of Use” means the terms and conditions, available at the Web Site from time to time, to which all Users agree by completing the user registration form (creating a user account).

1.12 "User(s)” means all individuals who are authorized to start and/or participate in one or more the Customer projects. "Company User(s)” means all employees, consultants or any other individual that works for the Customer, its subsidiaries or any other of its affiliated companies and who is authorized to participate in and/or to start an unlimited number of projects under a Company Subscription. A user under such subscription with an email address containing the Customer’s, its subsidiaries or any of its affiliated companies, domain name is presumed to be a Company User.  The presumption does not exclude that a Company User may have an email address using another domain address than the Customer, its subsidiaries or affiliated companies. 

1.13 "Web Site” means isolvIT’s web site at www.isolvIT.net.

2 Services, License Grant, Restrictions

2.1 Subject to the terms and conditions of this Agreement, isolvIT hereby grants to the Customer a non-transferable, non-exclusive, non-sublicensable limited term worldwide right and license for the Customer and Users to access and use the Services.

2.2 isolvIT reserves the right to implement new versions and upgrades of the Services including, but not limited to, changes that effect modifications to the design, operational method, technical specifications, systems, and other functions, etc. of the Services, at any time without prior notice.

2.3 isolvIT undertakes, in its sole discretion, to adopt reasonable measures in order to ensure that the Services are available over the Internet around the clock, seven (7) days a week. isolvIT shall be entitled to take measures that affect the aforementioned accessibility where isolvIT deems such to be necessary for technical, maintenance, operational, or security reasons. the Customer is aware and acknowledges that the Customer’s access to the Internet cannot be guaranteed and that isolvIT shall never be liable for deficiencies in the Customer’s own Internet connections or equipment.

2.4 The Customer shall be entitled, with or without compensation from Users, to provide Users with access to the Customer’s Content and the Services provided by isolvIT. the Customer is aware of and acknowledges that the Customer is fully liable for the Users to whom the Customer affords access to the Services. the Customer shall not charge a User any fee for its use of the Services in excess of the Customer’s direct costs to isolvIT for such User’s participation.

2.5 isolvIT shall be entitled to retain subcontractors, including third party software suppliers, for the performance of obligations in accordance with this Agreement. isolvIT shall be liable for the subcontractors’ work and services in the same manner as for its own work and services.

2.6 The maximum number of Reports, Report Size, Refreshes, Access, and storage under a Subscription will be defined in the Order Form or on the Web Site.

2.7 In the event the parties have agreed that the Customer should be provided Professional Services related to the Services, the parties shall mutually agree upon when such services shall be performed. Onsite training should be called off no later than six (6) months after the date of order. If not otherwise agreed, isolvIT shall be compensated by the Customer for direct costs incurred related to performing Professional Services, such as travelling, allowance, etc. isolvIT shall have the right to assign training to an acknowledged training partner at no additional cost to the Customer. It is the responsibility of the Customer to (a) provide for a suitable location where onsite training can take place equipped with a computer connected to Internet and to a projector, and (b) invite and make sure all relevant delegates will attend and to inform about the time, date, location and necessary preparations.

2.8 If the Customer has ordered Professional Services the following cancellation policy shall apply to:  (i) Training at client site, Online and at isolvIT offices and for other services with a pre-defined project scope, agreed number of resources or agreed number of hours. If isolvIT has received a written notice at least (i) fourteen (14) business days in advance of the class, the Customer is entitled to a refund of its payment, (ii) seven (7) business days in advance of the class, the Customer is entitled to a training class credit that must be used for another class offered by isolvIT within three (3) months of the date of the original class. the Customer is not entitled to a refund or class credit if less than seven (7) business days advance written notice is given. Failure to provide written notice at least fourteen (14) business days in advance of the class obligates the Customer to make payment for the full price of the class; (ii) Other ordered Professional Services should be terminated with a one (1) week mutual notice period.

2.9 isolvIT reserves the right to reschedule or cancel the date, time and location of a training class at any time, including replacing personnel who may be scheduled to deliver the training. In the event a training class is cancelled, the Customer is entitled to a full refund unless the training class is cancelled by isolvIT due to circumstances beyond its reasonable control. In such event is the Customer entitled to a full training class credit, which must be used within three (3) months of the date of the original class for another class offered by isolvIT.

isolvIT shall not be responsible for any loss incurred by the Customer as a result of a cancellation or reschedule.

3 Trial Services

3.1 Trial Services are provided strictly "as is”. the Customer may use a Trial Service in a manner consistent with the terms and conditions of this Agreement, but isolvIT may, at its discretion, disable certain features of a Trial Service and enforce time limits on the Customer’s right to use the same.

4 The Customer Obligations

4.1 The Customer shall always comply with the security and administrative regulations as notified in conjunction with registration, by e-mail, as made available on the Web Site, or in any other manner. the Customer shall also be responsible for notifying Users of such regulations and also the User’s fulfilment regarding such regulations.

4.2 The Customer shall ensure that all details provided regarding the Customer’s contact information, billing information and credit card information, where applicable, are correct and undertakes to update such information as soon as possible when changes to such information occurs. 

4.3 The Customer shall be responsible for the activities conducted by the Customer and the Users within the Services and shall use the Services in compliance with national laws in conjunction therewith. All Content uploaded to, transferred through, posted, processed or entered into the Services by the Customer and/or Users shall be the sole responsibility of the Customer.

4.4 The Customer shall be responsible for monitoring its Content and shall be liable vis-à-vis isolvIT for ensuring that Content transferred to or handled within the Services which is processed by the Customer and/or Users does not infringe any third party rights nor in any other manner violates governing legislation, and that the Customer and Users possess such necessary Licenses from third parties as may be required in order to process the Content/use the Services.

4.5 The Customer undertakes to use the Services in such a manner that such use does not prevent or disrupt other computer communications or prevent or disrupt the equipment employed in order to provide and use the Services.

4.6 The Customer is aware of and acknowledges that it is not permitted to use the Services in order to gain material in violation of applicable national law. 

4.7 The Customer undertakes not to use the Services in any manner which may result in the infringement of any third party’s copyright, or which constitutes a dissemination of business secret, or may incite a third party to commit or participate in a crime, or may be understood as constituting a threat, or to use the Services in any other manner incompatible with the purpose intended.

4.8 The Customer undertakes not to provide access to the Services to anyone else than Users who have completed the registration form and thereby agreed to the Terms of Use. User accounts cannot be shared or used by more than one (1) individual User. the Customer is responsible for managing the Users right to use the Services.

4.9 The Customer shall remain liable for the Users’ use of the Services under this Agreement and ensure that Users perform their obligations towards isolvIT. To the extent the Customer is unable to perform an obligation on behalf of a User or is unable to cause the User to perform the same, the Customer shall indemnify isolvIT insofar as isolvIT incurs any loss, provided that such loss is related to the non-performance by the User of its obligations to isolvIT.

4.10 The Customer shall defend and indemnify isolvIT for any claim, suit or proceeding brought against isolvIT by Users and/or third parties arising out of or connected to Content processed by Users/the Customer within the Services or for which the User/the Customer is otherwise responsible, unless isolvIT is liable for such claim in accordance with the provisions of section 11, "Limitation of Liability”, below.4.11 the Customer is obligated to notify isolvIT regarding any suspected breach of these provisions.

5 Fees and Payment Terms

5.1 The Customer shall pay compensation for the Services in accordance with the fees set out in the Order Form or otherwise agreed.

5.1.1  Prepay subscriptions include the first 200,000 records each year; additional refreshes may be purchased by contacting the Customer`s Account Manager at isolvIT.

5.2 All Services provided by isolvIT shall be debited to the Customer in advance from the agreed Contract Start Date and the selected period (monthly or annually) as agreed between the parties. If not otherwise agreed, payment for Professional Services shall be made against invoice within thirty (30) days. the Customer may upgrade a Subscription at any time with additional storage, or additional services as provided. the Customer is not permitted to downgrade a Subscription without written notice to isolvIT. Any added storage, or services shall be coterminous with pre-existing Subscription and services. For any Subscriptions, excess usage and storage (i.e. above the subscribed levels) will be calculated and charged retroactively with an additional excess usage fee applied by isolvIT from time to time.

5.3 Payment shall be made by the Customer against invoice or through use of a credit card approved by isolvIT. Payment must reach isolvIT in full within thirty (30) days of the issue date of the invoice or credit card charge. Interest on overdue payments shall be payable according to law. isolvIT shall be entitled to charge a fee for any payment reminders and reserves the right to send the same via e-mail to an invoice reference provided by the Customer. the Customer shall be responsible for the reasonable costs incurred by isolvIT when collecting overdue fees.

5.4 the Customer undertakes to make payment of invoices, in the currency stated on the invoice, into the account stated on the invoice.

5.5 Without prejudice to its other rights, isolvIT may temporarily disable the Customer’s and the Users’ access to the Services in the event the Customer has overdue payments in excess of twenty (20) days. In addition, isolvIT may terminate a Subscription, delete and destroy the Customer’s Content and to immediately terminate this Agreement in the event of overdue payments in excess of thirty (30) days.

5.6 In the event of early termination of a Subscription, the Services or the Agreement, the Customer shall not be entitled to a refund of any prepaid fees.

6 Ownership

6.1 isolvIT shall hold title to any and all intellectual property rights and technical solutions to the Services or, in the alternative, shall possess a sole right to use the same. Such intellectual property rights and technical solutions may only be used by the Customer in the manner stated in this Agreement. Under no circumstances shall the Customer or a third party acquire any intellectual property rights to the Services or to the software or technical solutions used in the Services, or to any trade mark or any other business mark belonging to or used by isolvIT. Access to the Services is licensed, not sold.In the event of an agreed case study or similar between the Customer and isolvIT, all intellectual property rights to material produced, including but not limited to photos, quotes, interviews, videos, testimonials, under such work will belong to isolvIT and may at its sole discretion be used by isolvIT in the marketing of its services.

6.2 All Content uploaded to, transferred through, posted, processed or entered into the Services by the Customer and/or Users shall remain the sole property of the Customer or its respective legal owner. isolvIT shall have no liability for such Content.

6.3 The Customer may not in any way modify, decompile, disassemble or reverse engineer the Services except as permitted by law.

7 Customer Support

7.1 isolvIT provides the Customer support by e-mail and telephone regarding the Customers’ enquiries in connection with use of the Services. Such support is provided on weekdays (excluding US public holidays) during isolvIT’s ordinary office hours and to the reasonable extent decided upon from time to time in detail by isolvIT.

7.2 Enquiries and/or error notices must be submitted to isolvIT by e-mail or telephone in accordance with the contact information available on the Web Site. 

8 Personal Data, Privacy, Disclosure

8.1 In order for the Customer to be able to use the Services, the Customer must enter certain User data into the Services relating to the Customer’s representatives, including but not limited to full name, e-mail address, contact details and department of organization. Following receipt of such data, the Services will enable isolvIT to administer and otherwise perform its obligations within the scope of the Services and to ensure that unauthorized persons do not gain access to the Services.

8.2 In addition, in order for the Customer to be able to use the Services, the Customer must also allow isolvIT to store and retrieve session information on the Customer’s representatives’ end terminal equipment, through the use of "cookies”. The purpose of such storage and retrieval of information is to enable the necessary login/logout procedures used in the Services and to ensure that unauthorized persons do not gain access to the Services.

8.3 The Customer is aware of and acknowledges that if third party applications are made available by isolvIT within the Services, the Customer acknowledges that isolvIT may allow such third party application provider access to Content and personal data as required for the interoperation of such embedded or linked applications.

8.4 isolvIT shall adopt adequate technical systems and operational procedures to protect the privacy of the Customer and the Users. isolvIT’s information gathering and dissemination practices are set forth in the Privacy Statement applicable from time to time, which is available on the Web Site.

8.5 The Customer accepts that isolvIT is not obliged to disclose information to the Customer in respect of individual Users use of the Service beyond the available feature set within the Services.

8.6 The Customer agrees that isolvIT may disclose the fact that the Customer is a paying client of isolvIT. In relation thereto, the Customer agrees that isolvIT may use the Customer’s name and logo to identify the Customer as a the Customer of isolvIT on the Web Site, and as part of a general list of isolvIT’s the Customers for use and reference in isolvIT’s promotional and marketing literature.

9 Security, Passwords, etc.

9.1 The Customer shall ensure that User identities, passwords, and equivalent obtained by the Customer in conjunction with registration are stored and used in a secure manner and cannot be accessed and thereby used by third parties. The Customer shall be liable for any unauthorized use of the Services. isolvIT shall have no liability for any loss or damage arising from the Customer’s failure to comply with these requirements.

9.2 Where it is suspected that any unauthorized person has become aware of a user identity and/or password, the Customer shall immediately inform isolvIT thereof and also change such user identity and/or password.

9.3 The Customer shall be liable for losses or damage incurred by isolvIT where the Customer intentionally or negligently reveals a user identity/password to a third party or where a user identity and password otherwise become known to an unauthorized party, unless the Customer notifies isolvIT immediately upon suspicion that such has occurred.

9.4 isolvIT shall adopt reasonable measures to ensure that the security of the Services meet relevant industry standards. isolvIT’s security measures are set forth in the Security Policy as applicable from time to time, which is available on the Web Site.

10 Limited Warranty

10.1 isolvIT warrants to the Customer that the Services will perform substantially and materially in accordance with its documentation available on the Web Site, under normal use and circumstances, and for the purpose intended. This warrant does not apply to Trial Services.

10.2 Except for the express warranties set forth above and to the extent permitted by law, isolvIT expressly disclaims all other warranties with respect to the Services, whether express or implied, including without limitation, fitness for a particular purpose, accuracy or reliability of results from use of the Services, that the Services will meet specific requirements, that the Services will be uninterrupted, completely secure, free of software errors, or that defects and deficiencies in the Services will be corrected.

11 Limitation of Liability

11.1 Subject to the limitations set forth in this Agreement, each Party shall only be liable for direct damages.

11.2 In the event of major defects that seriously impede the Customer’s use of the Services and that are attributable to isolvIT, isolvIT undertakes to act to rectify such defect without unreasonable delay. In the absence of intent or gross negligence by isolvIT, isolvIT otherwise assumes no responsibility for defects or deficiencies in the Services. Error notification must be given by the Customer in accordance with the instructions announced by isolvIT and within a reasonable time of the discovery of the defect.

11.3 The Customer shall not be entitled to a reduction in payment, or to damages or other sanctions in the event of operational disruption or errors that impede data traffic that are not due to negligence by isolvIT.

11.4 isolvIT shall defend and indemnify the Customer from and against any damage, cost and expense (including reasonable attorneys` fees) finally awarded or agreed in a settlement by isolvIT as a result of any claim, suit or proceeding brought against the Customer based on a claim that the authorized use of the Services furnished by isolvIT under this Agreement constitutes an infringement of any third party intellectual property right; provided that isolvIT has been notified promptly in writing of such claim, and given authority, information, and assistance to handle the claim or the defense of any suit, proceeding or settlement and that the Customer has not compromised or settled the claim, suit or proceeding without isolvIT’s prior written consent, and provided further that isolvIT shall have no obligations under this section 11 to the extent any claim is based on the combination or use of the Services  with other software, hardware or services not furnished by isolvIT or use of the Service in a manner prohibited under this Agreement, in a manner for which it was not designed where the Services would not otherwise itself be infringing.

11.5 In the event that the Services in such suit or proceeding are held to constitute an infringement, or if in isolvIT’s reasonable opinion the Services may constitute such infringement, and/or its further use is enjoined, isolvIT shall, at its own expense and at its option, either:  (i) procure for the Customer the right to continue the use of the Services, or; (ii) replace the Services with non-infringing services of materially equivalent function and performance, or; (iii) modify the Services so that it becomes non-infringing without materially detracting from function or performance.

Should none of these measures be technically, commercially or economically reasonable to isolvIT, then either party may terminate this Agreement. Upon such termination, isolvIT shall refund the amount of fees paid in advance in respect of not yet used Services.11.6 Each party’s liability under this Agreement shall, except for what is stated under Sections 4, 9.3, 11.4, 13 or 17, under all circumstances be limited to direct losses in an amount corresponding to the agreed fees paid by the Customer for the Services during the period of twelve (12) months immediately prior to the breach of contract that entitles a Party to damages. The foregoing shall not limit the Customer’s payment obligations under section 5 above.

11.7 Except as set forth in Section 11.6 above when there shall be no limitation, under no circumstances shall a party be liable for indirect or consequential losses, including but not limited to loss of profits or anticipated savings, loss of revenue, loss of Content or any other data.

11.8 A party may claim sanctions in accordance with the above only where the party provides the other party with a written notice thereof not later than sixty (60) calendar days after the party knew, or should have been aware, of the grounds for the claim.

12 Force Majeure

12.1 A party shall be released from liability in damages and other sanctions where the performance of a specific obligation (other than for delay in the payment of amounts due and payable hereunder and the maintenance of confidentiality) is prevented or rendered onerous due to circumstances beyond a party’s control and which could not reasonably have been foreseen. Such force majeure events include, inter alia, labor conflicts, lightning, fire, decisions of public authorities or other public regulations, errors in another operator’s network, delays in services from subcontractors due to events as stated above, general scarcity of transport, goods, or energy, or other similar circumstances.

12.2 Where a party’s performance is prevented for a period in excess of three (3) months due to an event as stated above, either party shall be entitled to terminate the Agreement in writing without any obligation to pay compensation.

12.3 Governing Law. All questions concerning the validity, operation, interpretation, and construction of this Agreement shall be governed by and determined in accordance with the laws of the United States and the State of Massachusetts, without regard to the choice of law and conflict of laws provisions thereof. The Parties agree that any suit brought in connection with this Agreement shall be brought in the federal or state courts in Massachusetts. Each party hereby irrevocably waives any objection to venue, including any objection based on the grounds of forum non conveniens, that such party now has or hereafter may have to the bringing of any action or proceeding in such jurisdiction.

13 Confidentiality, etc.

13.1 isolvIT undertakes not to disclose to any third party, or otherwise make available, information received by isolvIT from the Customer or Users within the scope of the Agreement. Furthermore, any other information received by a party that in any way relates to the other party, including but not limited to any business, financial, scientific, intellectual property, the Customer or potential the Customer related, technical or operational information shall be considered confidential and shall not be disclosed to any third party The above confidentiality obligations shall not apply to such information as a party  can demonstrate became known to that party  other than pursuant to this Agreement or which is in the public domain. Nor shall the duty of confidentiality apply where a party is obligated to provide information pursuant to legal provisions, public authority regulations or court orders. The duty of confidentiality shall remain in force notwithstanding the termination of the Agreement.

13.2 isolvIT shall be entitled to review Content, which is posted through the Services’ web publication features, for the purposes of providing Support. isolvIT also reserves the right to analyze usage patterns in an aggregated form.

13.3 Except for Content mentioned above and other than pursuant to the Customer’s instructions, legal provisions, public authority regulations or court orders, isolvIT shall not be entitled to review Content processed by the Customer via the Services.

14 Amendments

14.1 isolvIT reserves the right to amend the terms and conditions of this Agreement. the Customer shall be informed of such amendments by e-mail or through the information being made available on the Web Site. the Customer shall be deemed to have received such notice within two (2) weeks of the notice being sent by e-mail or made available on the Web Site. Where the Customer does not accept the amendment, the Customer shall be entitled, within thirty (30) calendar days from the date of dispatch of the e-mail or, where appropriate, thirty (30) calendar days from the amendment being published on the Web Site, provided that the changes have an adverse effect, that could not be considered as minor, on the Customer, to terminate the Agreement with immediate effect. Where the Agreement is not terminated by the Customer within the aforementioned time, the Customer shall be deemed to have accepted the new terms and conditions.

15 Term of Agreement and Termination, etc.

15.1 This Agreement shall enter into force upon acceptance by the Customer of these terms and conditions through execution of this Agreement online during Subscription sign-up, or acceptance by the Customer of these terms and conditions in an Order Form, frame agreement, or in any other form.

15.2 The Initial Term is equal to the contract/billing term selected by the Customer during sign-up or, when applicable, agreed upon in the Order Form or in any other form. Even if a Subscription has more than one billing term, the Initial Term shall still, when applicable, equal to the agreed contract term.

15.3 Upon expiration of the Initial Term, this Agreement will be automatically renewed with successive renewal terms at isolvIT’s then current terms and conditions. For Subscriptions, the Renewal Term is equal in duration to the forward looking billing term as selected online by the Customer or as stated in the Order Form, or when applicable the duration of the agreed contract term and with agreed billing terms. For other Subscription types, the Renewal Term is equal to the Initial Term or as otherwise stated in an Order Form or mutually agreed upon.

15.4 This Agreement can be terminated by either party subject to written or online notice of termination as stated below or in the Order Form, effective only at the end of the then current contract  term and provided that all accrued and/or prepaid fees are paid in full. For Subscriptions, such notice of termination must be given by the Customer, when applicable, in the Services at least thirty (30) days prior to the next contract term.

15.5 Upon termination of a Subscription or the Agreement, isolvIT shall not be responsible for the Content generated by the Users/the Customer within the scope of the Subscription in question or the Services. Accordingly, it is the sole obligation of the Customer to ensure that it possesses the necessary information, etc. of the Content that it desires to retain when the Subscription is terminated.

15.6 Upon the active termination of a Subscription by the Customer, isolvIT shall be entitled to immediately delete and destroy all Content within the scope of the Subscription. In the event of expiration of the subscription term of a Subscription and in the absence of the Customer’s renewal of the same, isolvIT shall be entitled to delete and destroy such Content thirty (30) calendar days following the expiration date.

15.7 Upon termination of a Subscription or this Agreement for any reason, isolvIT shall be entitled to and undertakes to permanently delete and destroy all copies of the Customer’s Content related thereto within a timeframe reasonable relating to the back-up and administrative procedures applied by isolvIT from time to time.

15.8 Sections 11 and 13 shall survive any termination of this Agreement.

16 Access Restrictions, Early Termination

16.1 isolvIT shall be entitled, with immediate effect, to disable the Customer’s or a User’s access to a Subscription or to the Services or to terminate the Agreement at any time in writing where: (a) the Customer or a User uses the Services in a manner that entails the perpetration of a crime; (b) the Customer or a User uses the Services in a manner that occasions losses or the risk of loss for isolvIT or any third party; (c) the Customer or a User uses the Services in a manner that violates isolvIT’s security or administrative regulations; (d) it may be reasonably assumed that continued dissemination of Content violates governing law; (e) notwithstanding reminders, the Customer fails to pay agreed fees to isolvIT within a stated time; (f) the Customer or a User uses the Services in a manner whereby the Customer utilizes resources or seeks unauthorized access to isolvIT’s systems which are not intended for the Customer; (g) the Customer otherwise fails to comply with the Agreement  and such breach of contract is material;  (h)  the Customer or a User  does not comply with the export laws and regulations of the United States and other applicable jurisdictions in using the Services or (i) the Customer is placed into insolvent liquidation or is otherwise insolvent.

16.2 The Customer shall be entitled to terminate the Agreement at any time in writing where: (a) operational disruptions or data traffic errors occur to such an extent that the Customer does not have access to the Services during a period in excess of one (1) month; (b) isolvIT is in material breach of its obligations under the Agreement and fails to effect rectification within fourteen (14) days of a demand therefore; or (c) isolvIT is placed into insolvent liquidation or is otherwise insolvent.

17 Assignment

17.1 isolvIT shall be entitled, in whole or in part, to assign its rights and obligations under the Agreement to a company within the same de jure or de facto group of companies as isolvIT or to a purchaser of all or substantially all of its stock or assets without the Customer’s prior consent.

17.2 Save for the provisions of section 2.5, the Customer shall not be entitled to assign its rights or obligations under this Agreement without isolvIT’s prior written consent.

18 General Provisions

18.1 This Agreement has been prepared in the English language and the same shall be controlling in all respects. Any non-English versions of this Agreement are provided solely for accommodation purposes.

18.2 If any provision of this Agreement is declared unenforceable for any reason, the remainder of this Agreement will continue in full force and effect, and the unenforceable provision shall be amended to the extent possible and permitted by law to achieve as nearly as possible the same intent and economic effect as the original provision.

19 Acceptance

19.1 By accepting this agreement, you acknowledge and understand the terms and conditions of this binding contract, as the Customer Representative.

19.2 If you would like a physical copy of this agreement, please contact your account representative.

Click to accept and continue

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 1. Company Information
 
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 2. Instance Information
 
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TR=Transaction, MB=Megabytes.
CRMRepos
Monthly Subscription:$499.99
Report Run/TR:$1.60
Report Run/MB:$0.99
Email Sent/TR:$0.20
Email Sent/MB:$0.10
Web Access/TR:$0.20
Web Access/MB:$0.10
History Storage/MB:$0.10
CRMDocs
DOC Inventory Refresh:$49.99
DOC CRM Usage/TR:$0.10
SelectReport Run/MBAccessMonthly
50200$500.00
50400$550.00
50800$600.00
100400$625.00
100600$700.00
1001,000$775.00
200800$800.00
2001,600$925.00
2003,000$1,050.00
4005,000$1,400.00
SelectReport Run/MBAccessYearly
50200$6,000.00
50400$6,600.00
50800$7,200.00
100400$7,500.00
100600$8,400.00
1001,000$9,300.00
200800$9,600.00
2001,600$11,100.00
2003,000$12,600.00
4005,000$16,800.00
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Usage Agreement
 
 Mouse over the words "Usage Agreement" (above) and a window will appear that displays our usage agreement. Please read through the agreement, scroll to the bottom, and click on "Accept". You will be returned to this screen, and must click on "Submit" to continue.
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